Subscription Terms

1. Scope

These Subscription Terms apply to paid AiMLText plans, auto-renewable subscriptions, premium features, in-app purchases, and related paid services offered by Whisper AiML under the AiMLText brand. These terms supplement the Terms of Service and Privacy Policy.

2. What a Subscription Provides

A subscription may provide access to AiMLText features such as app-based messaging, organization accounts, assigned numbers, SMS, voice, notifications, integrations, higher usage limits, support tools, or other premium capabilities described at the time of purchase.

Available features, limits, pricing, and plan names may vary by platform, region, account type, and app marketplace configuration.

3. Direct Web Subscriptions

Direct web subscriptions are processed through Stripe checkout. Current direct web plans are paid subscriptions and do not include a free trial unless the Stripe checkout page expressly says otherwise before purchase.

Individual Text Only: $9.99 per month.
Individual Text Only: $99.00 per year.
Individual Text + Voice: $14.99 per month, 100 included voice minutes.
Individual Text + Voice: $149.00 per year, 100 included voice minutes.
Team Text Only: $29.99 per month, up to 4 agents.
Team Text Only: $299.00 per year, up to 4 agents.
Team Text + Voice: $39.99 per month, up to 4 agents, 500 included voice minutes.
Team Text + Voice: $399.00 per year, up to 4 agents, 500 included voice minutes.
Multi-Brand Text Only: $49.99 per month, up to 4 agents, up to 4 brands.
Multi-Brand Text Only: $499.00 per year, up to 4 agents, up to 4 brands.
Multi-Brand Text + Voice: $69.99 per month, up to 4 agents, up to 4 brands, 1,000 included voice minutes.
Multi-Brand Text + Voice: $699.00 per year, up to 4 agents, up to 4 brands, 1,000 included voice minutes.

Pricing is in USD unless checkout states otherwise. Taxes, carrier fees, messaging fees, WhatsApp fees, phone number costs, and additional voice usage may apply. Additional voice usage is currently listed at $0.04 per minute after included minutes.

4. Mobile App Billing and Renewal

If you purchase an AiMLText subscription through the Apple App Store, Apple processes the payment and manages the subscription through your Apple Account. For App Store subscriptions:

Payment is charged to your Apple Account when you confirm the purchase.
Subscriptions automatically renew unless canceled at least 24 hours before the end of the current subscription period.
Your Apple Account may be charged for renewal within 24 hours before the end of the current subscription period.
You can manage or cancel subscriptions in your Apple Account subscription settings after purchase.
Deleting the app or stopping use of AiMLText does not automatically cancel an active subscription.

Apple may provide purchase, renewal, price change, billing issue, refund, and cancellation notices according to Apple's App Store policies.

If you purchase an AiMLText subscription through Google Play or another Android app marketplace, that marketplace may process the payment and manage the subscription through your marketplace account. For Google Play subscriptions:

Payment may be charged through your Google Account or other Google Play billing method when you confirm the purchase.
Subscriptions may automatically renew unless canceled before the end of the current subscription period.
You can manage or cancel eligible subscriptions in Google Play subscription settings after purchase.
Deleting the app or stopping use of AiMLText does not automatically cancel an active subscription.

5. Managing or Canceling a Subscription

Direct web subscriptions can be managed or canceled through Stripe account or customer portal tools where available. If you cannot access a cancellation tool, contact billing@aimltext.com with the account and checkout details needed to identify the subscription.

Canceling a direct web subscription generally stops future renewals and paid feature access continues until the end of the current paid period unless Stripe, a written agreement, or applicable law requires a different result. Deleting an account, deleting the app, removing a team member, or stopping use of AiMLText does not automatically cancel an active subscription.

To manage or cancel an App Store subscription, open the Settings app on your Apple device, tap your Apple Account, select Subscriptions, choose AiMLText, and follow Apple's instructions. You may also manage subscriptions through your Apple Account settings where Apple makes subscription management available.

We cannot cancel an App Store subscription on your behalf from inside our own billing systems because Apple controls App Store subscription billing and cancellation.

To manage or cancel a Google Play subscription, open Google Play, go to Payments and subscriptions, select Subscriptions, choose AiMLText, and follow Google's instructions where that option is available. We cannot cancel a marketplace-managed subscription inside our direct billing systems because the marketplace controls billing and cancellation.

6. Renewal, Failed Billing, and Account Access

Pricing, billing interval, and any eligible paid promotional offer are shown at the time of purchase and may be determined by Stripe, Apple, Google, another marketplace, account history, region, plan, or platform.

Unless canceled before the current billing period ends, a subscription may automatically renew at the price shown at purchase.

If billing fails, a subscription expires, or a payment provider reports an inactive billing status, paid features may be limited, suspended, or ended. We may also limit features if use creates carrier, messaging, abuse, security, or legal risk.

7. Refunds

App Store purchase refunds are handled by Apple under Apple's refund process. Google Play purchase refunds are handled by Google under Google's refund process. For purchases made through Apple, Google, or another marketplace, refund requests should be submitted using the refund tools that marketplace provides.

Direct web subscription fees are generally non-refundable after a billing period begins, except where required by law, required by Stripe or a payment network rule, stated in a written agreement, or approved by AiMLText.

8. Price and Plan Changes

We may change plan names, features, prices, usage limits, or subscription offerings from time to time. Direct web plan changes may be shown in Stripe checkout, account tools, email, invoices, or other reasonable notices. For marketplace subscriptions, Apple, Google, or another marketplace may notify you of price changes and may require consent where required by marketplace rules or applicable law.

9. Usage Limits and Customer Responsibilities

You are responsible for choosing the right plan, keeping billing information current, managing team and brand access, and complying with consent, privacy, carrier, messaging, WhatsApp, SMS, voice, and acceptable use requirements that apply to your communications. Included voice minutes, agent limits, brand limits, and other plan limits do not waive carrier or legal compliance obligations.

10. Enterprise and Organization Plans

Organization, business, enterprise, carrier, SMS, voice, or direct-billed plans may be governed by separate written agreements, order forms, or invoices. Those written terms control over these Subscription Terms for the covered account if they conflict.

11. Contact

For subscription questions, contact billing@aimltext.com. For App Store, Google Play, or other marketplace refund or billing disputes, use that marketplace's purchase support process in addition to contacting us if product support is needed.