Text from a business identity
Customers can message the business while agents respond from approved identities and assigned workflows.
- Protect personal numbers
- Keep customer context visible
- Route replies to the right team member
Business Texting
Business texting that keeps teams organized
AiMLText gives businesses a shared texting workspace on the web and mobile so customer conversations stay with the company instead of disappearing into personal devices.
Shared business SMS conversations
WhatsApp and live chat handoff
Web app plus iOS and Android access
Designed for follow-up
Sales, service, and support teams can use AiMLText to keep follow-up organized across customer lifecycle events.
- Lead follow-up
- Appointment coordination
- Customer support responses
Common questions
Practical answers for customers comparing AiMLText for business communication.
Is AiMLText only for SMS?
No. AiMLText supports SMS plus WhatsApp, website chat, web inbox, and optional voice workflows.
Can more than one person answer messages?
Yes. Team routing and assignment are core AiMLText workflows.
Ready to use AiMLText for customer communication?
Bring business texting, voice calling, live chat, WhatsApp, and mobile team routing into one workflow.
Explore Features